Installation tutorial
FAQ
Post-sale support
Installation tutorial
FAQ
The booting pattern of XuanWheel
are some sequentially illuminated LEDs flowing regularly. If there aren’t
any images, first make sure each magnet has fixed to the white piece at the
end of the light arm and two light arms are firmly connected by the linking
wire. When you make sure the magnets have fixed to the white piece, three
lights in the middle of the light arm will go out. Then open the menu to the
left in app and make sure XuanWheel has connected to app through Bluetooth.
In the end, you can change pictures freely by choosing a picture and
clicking send button.
If the auxiliary light arm can’t
normally display while the main arm can function normally, please check
whether the white piece(sensor) of the light arm has fixed to the magnet or
not. If the patterns displayed by two light arms are not exactly the same,
please make sure the linking wire connecting two arms has successfully
connected and upload pictures again.
First please make sure whether
there is still enough battery. Besides, if the riding velocity keeps at
lower than 3km/h, XuanWheel would be put into Hibernation or Standby, and
only the two endmost red lights of each arm would shimmer. However, it can
still receive images from app. XuanWheel would be awakened after sensors in
each light arm pass the magnet.
This problem can be fixed through
the XuanWheel app. Setting the angle displayed at app setting page.
If you can not find your XuanWheel
device on your mobile phone, please check if your Bluetooth is on. Examine
whether the hardware of XuanWheel is activated or it is placed near the
phone. If you enabled the biding function, please try disable it and search
devices again. If the device still can not be found, please reset the
application or the XuanWheel hardware.
You can active the binding
function at setting menu. After activating, XuanWheel would automatically
bind to corresponding bicycle wheel when successfully connected and the
certain wheel in app can not connect to other XuanWheel. When disconnecting,
discharge binding the front wheel and back wheel on setting page.
After connecting XuanWheel, you
can customize the name of it at setting menu. Make sure it includes less
than 5 Chinese characters or 15 English letters.
We have added some default
pictures of different style in the app and they are available to use. At the
picture editing page, click the “+” button at top right corner and then you
can add customized text, DIY graffiti, pictures from Cloud gallery and local
photo album.
If you want to use the multi-image
looping mode, just long press any picture at editing page to enter this
mode. After selecting your favorite pictures, send them to XuanWheel. Long
press again multi-image looping mode to quit. You can set time interval of
looping display at setting menu. If you want to stay in multi-image looping
mode, keep the app activated.
The default diameter of bicycle
wheel is 34 inches. Check whether the diameter of your bicycle wheel can
match the size set in the app or not if you think the data is not precise.
If not, reset the diameter of your bicycle wheel at setting page.
If you break components
accidently, please visit our XuanWheel
official online store to change or purchase components.
You are welcomed to submit your
questions and opinions at the feedback menu in app. We will contact you as
soon as possible. Thank you for supporting!
Post-sale support
Chendian Intelligent Technology
Co., Ltd. provides warranty of products in accordance with the three
guarantees of National Electrical Provision. XuanWheel instruction book and
order number are required when doing guarantee work.(Receipt not required.)
Unconditional returning within 7
days since delivery. Unconditional exchanging within 30 days if there are
any quality problems. Please contact our official customer service center
first for service support if you want to return or exchange products.
Returning, exchanging or repair are available within 7 days after the
receiving of the cargo in case there is any undesigned damage. The
unconditional returning of cargo within 7 days only applies to products sold
on XuanWheel official website(including JD Crowdfunding). Any artificial
damage, packing case wearout and random components loss don’t apply to the
returning rule. And the customer will have to pay the cost cased by
delivery(the physical distribution expenses paid when initially purchase
won’t be refund). Payment will be refunded to customer’s account correspond
to the account on the order within 7 days since the day we receive returned
goods(Influenced by the payment channel, it may take some time for customer
to receive refund. The actual situation shall prevail.) We don’t accept
separate return of XuanWheel, you’ll need to return the whole package of
XuanWheel including the kit. Packing chest are used to ensure the safety of
XuanWheel, so we suggest that customers keep the packing chest for at least
30 days since receiving in case you would like to return or exchange goods.
Chendian Intelligent Technology are willing to provide non-gratuitous
packing chest if there are any loss or damage of packing chest. We really
appreciate your support!
Chendian Intelligent Technology
provide a whole year warranty for the product if there are any breakdown of
the machine or quality problem cased by non-artificial factors or accidents.
When you need maintenance service, please do contact our official customer
service and ask for support in advance. We do not guarantee maintenance
service when:1.Customers have already contacted any unofficial maintenance
staff privately or used unofficial components causing damage to the machine
body. 2.The damage is caused by incorrect using method or other human
factors.